Frequently Asked Questions
Everything you need to know about shopping with Knotty
How do I determine the right size for me?
We provide a detailed size guide on every product page. Since our collections feature various fits, we recommend measuring a similar garment you own and comparing it to our specifications for the perfect fit.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. Exchanges are free of charge, while returns for a refund may be subject to a small shipping fee depending on your location.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take 7-14 business days. You will receive a tracking number via email as soon as your order ships.
What materials are used in Knotty apparel?
We prioritize high-quality, sustainable fabrics including organic cotton, recycled polyester, and premium linen. Specific material compositions are listed under the 'Fabric & Care' section of each product.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer upon delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.